The first line treatment of skin cancer is always surgical excision and it is better to treat early than late.
E-filing for Skin Surgery in Singapore
At Assurance Skin Clinic, we have a fully equipped in-house operation room for skin surgery. Being a MOH-accredited Day Surgery Centre, we are authorised to perform Skin Surgery and submit E-filing claims on behalf of our patients with an Integrated Shield Plan (IP).
More than 95% of our skin surgeries (elective or emergency) are done in our clinic under E-filing arrangement.
Many patients are unsure about the claiming process for their personal health insurance plans. Since many local patients use their Integrated Shield Plan (IP) for private Day Surgery/Hospital medical claim, we have come up with this guide for patients who require E-filing of Medical Claims under the Private Integrated Shield Plan for your reference.
Why Choose Us
Friendly & Experienced Specialist
Dr Wong connects well with his patients & he is a specialist with over 30 years of experience.
Thoughtful & Insightful Consultation
Our specialist listens & explains well to his patients on their skin issues and their queries.
Safe & Effective Treatment
We offer carefully curated FDA & HSA-approved treatments that give effective results.
Care and Professionalism Refined by
Over 30 years of Dermatology Experience
- MBBS, Yong Loo Lin School of Medicine, Singapore
- MRCP. Member of Royal College of Physicians, United Kingdom
- FAMS, Fellow of Academy of Medicine, Singapore
- Adjunct Assistant Professor, National University of Singapore
- Visiting Consultant, University Dermatology Division, National University Hospital
- Visiting Consultant, Aesthetic Plastic Surgery Centre, National University Hospital
What Is An Integrated Shield Plan?
Integrated Shield Plan (IP) is a combination of:
- MediShield Life (provided by the Central Provident Fund or CPF)
- Your Hospitalisation Plan obtained from a private insurer
While MediShield Life covers Class B2/C bills in public hospitals, Integrated Shield Plans provide covering for higher ward classes or private hospitals.
These are the Integrated Shield Plans available on the market:
What Is E-filing?
E-Filing is an electronic claim submission system used by MOH-accredited medical institutions in Singapore to streamline medical insurance claims.
When a surgery with a MOH surgical table code (TOSP) is performed in a MOH-accredited medical institution, they can submit an E-Filing claim on behalf of the patient, reducing paperwork and enabling faster processing.
Here is the list of medical institutions accredited by MOH for Medisave/Medishield/Integrated Shield Scheme.
Our clinic is a MOH-accredited Day Surgery Centre (on page 9). Hence, we can e-file / claim all or part of your medical bill from your insurer if you have surgery done in our clinic.
Surgical Operation and E-filing Medical Claim Process for IP Holder
1. Pre-operative Consultation
Dr Wong will assess your skin issues and offer his diagnosis and the reason why surgery/biopsy is recommended.
You can discuss your concerns, the need for operation and its benefits and risks with Dr Wong. He will discuss and explore other non-surgical treatment options if appropriate and help you to make an informed decision.
2. Financial Counselling
If surgery is indicated, Dr Wong will provide financial counselling following the latest MOH surgical fee benchmark guidelines.
With the financial counselling, you will know the cost and details of the surgery and be able to make preparation with your insurance agent and family.
3. The Operation
During the surgery, your well-being is our priority. All lesions excised will be sent to accredited laboratories for analysis. Most procedures are done under local anesthesia and are treated as ‘day case’, which means that you can be discharged shortly after your procedure.
In our clinic, most day cases are admitted and discharged within 2 hours.
4. Post-operative Care
We will provide counselling on wound care to minimize the risk of bleeding and infection. A follow-up visit for wound dressing and stitch removal will be arranged as advised by Dr Wong. During the review visit, the result of the laboratory analysis will also be discussed.
5. E-filing Your Medical Claim
- You will pay for your surgery upon discharge.
- You need to grant us the authorization to e-file on your behalf.
- We will e-file all the operation details as required by the Insurer and CPF.
Approval and reimbursement from the insurer and CPF are done electronically. Once we receive the approved amount, we will refund you via bank transfer. Usually, the process takes less than a month.
Advantages of Doing Skin Surgery with E-filing in Assurance Skin Clinic
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Fast Turnaround Time
Usually, you will stay no more than 2–3 hours from the time you come for the surgery till the time you leave.
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Convenience
All the E-filing paperwork is processed by our clinic.
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Savings In Overall Cost
As the average total bill for day surgery in our clinic is often much less than that of the hospital. This will reduce your overall claim amount and co-pay amount.
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Quick & Direct Refund
There will be a quick and direct refund from our clinic to your bank account after approval by your insurer and Central Provident Fund Board. This usually takes 2–3 weeks.
Frequently Asked Questions
Will my surgery be claimable?
It will be, if your surgery is listed on MOH list of approved and claimable surgery. Dr Wong will advise the suitable surgical table code after assessing your skin issue during consultation.
Your surgery must not be a cosmetic procedure. E.g. cosmetic mole removal is not covered by insurance.
What are common surgical procedures that our clinic e-files for Integrated Shield Plan?
Only medically necessary skin procedures may be eligible. They include:
- Skin biopsy
- Suspicious mole or cyst excision
- Skin cancer surgery
- Surgical removal of skin lumps and bumps
- Wart removal
- Toenail surgery
What is the difference between Day Surgery in Assurance Skin Clinic vs Surgery in Hospital?
Our clinic is an accredited Day Surgery Centre with MOH and we have a fully equipped in-house operation room for skin surgery. More than 95% of our skin surgeries (elective or emergency) are done in our clinic under E-filing arrangement.
However, you can request for admission into a hospital or accredited Day Surgery Operating Theatre (DSOT) for your surgery. If that is your preference, the hospital / DSOT will do the E-filing on your behalf.
If I am a foreigner or do not hold Integrated Shield Plan, how do I claim for my surgery?
You are required to pay the surgery out of your own pocket and seek reimbursement from your insurer. Our clinic will provide a medical memo and/or fill up your insurance form to facilitate your claim.
What should I do if my insurer rejects my claim?
We will provide the rejection code and reason in the claim system so that you can liaise with your insurer on how to rectify the problem or seek an appeal with them. We can assist by providing additional supporting medical documents when necessary.
Do I need a referral or pre-authorisation to use my Integrated Shield Plan (IP)?
No referral is needed to access specialist services under your IP. Pre-authorisation requirements differ among insurers and specific plans. We will advise you accordingly during your first visit. Some insurers require policy holders to seek pre-authorisation themselves, we will hold the surgery until you receive the pre-authorization and give us the green light to proceed with the surgery.
Our Clinic Location
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Camden Medical Centre
#10-01, 1 Orchard Boulevard,
Singapore 248649 - +65 6694 1121
- +65 9724 4911(WhatsApp)
- [email protected]
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Mon, Tues, Wed, Fri: 9am - 5pm
Thurs & Sat: 9am - 12.30pm
Sun & Public Holidays: Closed
Book An Appointment
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For Faster Response, Call Us!
+65 6694 1121
Chat with our friendly clinic staff through Whatsapp!
For Faster Response, Call Us!
+65 6694 1121
Chat with our friendly clinic staff through Whatsapp!
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